Privacy Policy  Effective Date: October 4, 2025  This Privacy Policy (“Policy”) is an agreement between Gem Matchmaking, LLC, doing business as Love Notes By Rachel (“we,” “us,” “our,” or “Gem Matchmaking”), and you, the customer, client, or member (“you” or “your”).  This Policy explains how we collect, use, share, and protect your personal information when you register for or use any of our services (the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy and our Terms of Service.  Gem Matchmaking, LLC reserves the right to modify this Policy at any time. Updates will be effective immediately upon posting on our website or upon notice by email. Continued use of the Services following any update constitutes acceptance of the revised terms.  1. Information We Collect  We collect personal information that helps us provide and improve our Services. This may include:  Personal and Contact Details: First and last name, date of birth, gender, address, email, phone number, and ZIP code.  Demographic and Lifestyle Information: Relationship status, whether you have children, height, education, occupation, religion, ethnicity, interests, hobbies, and dating preferences.  Sensitive Information: Information related to sexual orientation, religion, or other data you voluntarily share for matchmaking or coaching purposes.  Visual and Audio Information: Photographs, videos, and recorded calls used to create or verify your profile.  Social Media Information: Links or handles for accounts such as Facebook, Instagram, or LinkedIn.  Technical Data: IP address, browser type, device information, and usage data collected automatically when you visit our website or member portal.  Marketing & Research Data: Survey responses, feedback forms, and participation in events or promotions.  Financial Data: Transaction details and payment information when applicable.  2. How We Use Your Information  Your data is used to provide, personalize, and improve our Services. Specifically, we may use it to:  Create and manage your profile;  Facilitate introductions between members and clients;  Verify identity and ensure member safety;  Communicate with you regarding services, events, and promotions;  Conduct surveys and improve user experience;  Comply with legal obligations; and  Prevent fraud, abuse, and unauthorized activity.  Authorized employees and contractors may access personal information solely to perform services on your behalf.  By becoming a member, you consent to Gem Matchmaking, LLC sharing limited portions of your profile — including photos, videos, and relevant details — with other vetted members and, at times, select non-members as part of the introduction process.  3. Disclosure of Information  We may share or disclose your personal information:  To comply with legal requirements: such as court orders, subpoenas, or law enforcement requests.  To protect our rights and members: including investigation or prevention of fraud, abuse, or violations of law.  In business transfers: such as mergers, acquisitions, or asset sales.  For safety reasons: to ensure the protection of you, our members, and our employees.  We may also share aggregated or anonymized information that does not identify you personally.  4. Data Protection and Security  We take reasonable administrative, technical, and physical safeguards to protect your information. Data is encrypted and securely transmitted in accordance with best practices. However, no method of electronic transmission or storage is completely secure. By using our Services, you acknowledge and accept these risks.  You are responsible for maintaining the confidentiality of your password and account access. Please notify us immediately if you suspect unauthorized use of your account.  5. Third-Party Links  Our website or member portal may contain links to third-party websites, such as Eventbrite, Facebook, or Instagram. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing any personal information.  6. Your Choices and Rights  You may choose to:  Unsubscribe from promotional emails by clicking the “unsubscribe” link.  Update or correct your personal information by contacting us at support@gemmatchmaking.com .  Opt out of text messages by replying “STOP” to any SMS message.  7. Data Retention  We retain your personal data for as long as necessary to provide Services and comply with legal obligations. Accounts inactive for two years will be automatically closed, and associated data deleted where permissible by law.  8. SMS Text Messaging Policy  Gem Matchmaking, LLC (DBA Love Notes By Rachel) may communicate via SMS for scheduling, event updates, or service notifications.  Purpose: Appointment reminders, introductions, event invitations, and service updates.  Frequency: Typically no more than three messages per week.  Opt-In: By providing your number, you consent to SMS communication.  Opt-Out: Reply “STOP” at any time to unsubscribe.  Privacy: Your number will never be shared or sold to third parties.  9. Changes to This Policy  Gem Matchmaking, LLC may update this Privacy Policy periodically. The “Effective Date” at the top reflects the latest version. Please review it regularly to stay informed.  10. Contact Us  If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:  Gem Matchmaking, LLC DBA Love Notes By Rachel Email: lovenotesbyrachel@gmail.com  Phone: (443) 839-5630 Annapolis, Maryland